At Eatomate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Delivery addresses
- Payment information (processed securely through our payment partners)
- Order history and preferences
Usage Information
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on our platform
- Location data (with your permission)
2. How We Use Your Information
- Process and fulfill your food orders
- Communicate order status and delivery updates
- Provide customer support
- Send promotional offers and updates (with your consent)
- Improve our services and user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
3. Information Sharing
We share your information only in the following circumstances:
- With restaurant partners to fulfill your orders
- With delivery partners to complete deliveries
- With payment processors to handle transactions
- With service providers who assist in our operations
- When required by law or to protect our legal rights
- With your explicit consent
Note: We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data privacy and security
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your account
- Analyze platform usage and performance
- Deliver personalized content and advertisements
Note: You can control cookie preferences through your browser settings.
6. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Restriction: Limit how we use your information
- Portability: Receive your data in a portable format
- Objection: Object to certain data processing activities
- Withdraw Consent: Opt-out of marketing communications
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Note: Once your data is no longer needed, we securely delete or anonymize it.
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@eatomate.app
Phone: +968 9123 4567
Address: Al Khuwair, Muscat, Sultanate of Oman
Key Privacy Highlights
- We never sell your personal information
- You have full control over your data
- We use industry-standard encryption
- You can request data deletion at any time
- We are transparent about data collection and use
Privacy Questions or Concerns?
Our privacy team is here to help. Contact us anytime with questions about how we handle your data.
Contact Privacy Team